FAQ – Frequently Asked Questions

When you are ready to book, click “BOOK NOW” in the package page. Then complete the online booking form and click “SEND”.

After you have submitted your booking on our website, a travel consultant will review the booking details and send you a confirmation email within 48 hours.

Once your booking has been confirmed, Bandung Tour Expert will issue you a complete travel plan.
Please note: if the travel consultant is unable to obtain confirmation at the time of booking, an alternative will be offered. If you do not accept the alternative or Bandung Tour Expert is not able to offer you an alternative, no charge will be incurred on your site.

No booking fee is required for our car rental service.

Yes, 20% of deposit is required for our Bandung tour packages.

No.  You will only be needed to pay the full payment upon your arrival in Bandung for our car rental service.

We accept Indonesia Rupiah, Ringgit Malaysia and Singapore Dollar. The current exchange rates will depend on rate from Central Bank of Indonesia.

We accept payment by cash and electronic bank transfer. Please note that our payment terms vary according to package type and arrival date.

Please contact us as soon as possible if you must change or cancel your travel plans. Cancellation requests must be submitted to us in writing e-mail. We regret that we are unable to issue a full refund for cancellations. The cancellation fee generally depends on the length of notice, type of booking, and refund policies of our local providers. More information is listed on our cancellation and change policy.

In the event that a scheduled activity during your stay is cancelled due to weather conditions, we will offer alternatives at no additional costs. Please contact your travel consultant as soon as possible to make alternative arrangements.

Bandung Tour Expert does not arrange airfare to or from our destinations because it is generally cheaper for you to book your flights directly with the airlines. This also allows you to take advantage of the airlines’ miles or frequent flyer programs. We recommend that you contact the airlines directly for information about flights and bookings. However, if you need advice, our travel consultants can help. In some cases, we can book airfare for you at an additional surcharge.

All travel arrangements should be booked at least 48 hours in advance. For holiday packages and custom-made tours, we strongly recommend booking with at least three weeks’ notice. For larger groups we recommend booking with a few months’ notice. Advance booking gives us a better chance to reserve the very best choices of accommodation for you.

Bandung Tour Expert aims to answer all enquiries within 24 hours. Click here for email contacts. You can also contact us through lour customer support line to talk to one of our friendly travel consultants.

Three simple ways to rent a car with Bandung Tour Expert

1. CAR RENTAL BOOKING FORM

For those who are already sure about the type of car needed and the travel period, just fill in the form and send to us! Also, you can add particular message that allow us to know more what you wish. Our fast responsive customer service will reply and confirm your car rental booking.

2. SEND E-MAIL

If you are still not sure and need consultation about the fleet which will be the most appropriate for your Bandung Trip, or you want to rent several cars for big travel groups, just send us an e-mail explaining your situations and demands. Our customer service will be pleased to respond and provide you with some useful suggestion until you know exactly what kind of transport you need for you Bandung holiday

3. CALL US on direct lines

As the only Bandung Tour Expert in Singapore, Malaysia and Indonesia, we have three direct lines that you can call for renting our cars. It’s the fastest and simplest way to book a car, especially for your Bandung City Tour. Our reliable customer service in Singapore (+6591701687), Malaysia (+60107888695) and Indonesia (+6285624983033) will be glad to assist you.