Hotel Cancellation and Change Policy

Any cancellation received within 7 days prior to arrival date will incur the first night charge. Failure to arrive at hotel will be treated as No-Show and will incur  the first night charge (Hotel Policy). Based on the room type, you may get charged a 15USD processing fee (per booking) for cancellations. Any change in your period of stay may result in the cancellation policy to take effect. Charges may apply. These fees are established by the hotel. A no-show will be treated as a cancellation and you will be billed accordingly.

Transport Cancellation Policy

All cancellations should be done 72 hours prior to the day of arrival to be exempted from the cancellation charges.

Cancellations made more that 72 hours –  A cancellation will receive a 100% refund
Cancellation made 24-72 hours before the tour – A 50% refund from total transportation payment
Cancellation made less than 24 hours – No refund

You are advised to check on the Web sites or to request the latest version of the Terms & Conditions from Bandung Tour Expert prior to booking your vacation.